At Woven Softly, we strive to deliver your products as quickly and safely as possible. This Shipping Policy outlines the various shipping methods, delivery times, and shipping fees for orders placed on our website. By placing an order, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Costs

We offer various shipping options to suit your needs. Shipping fees are calculated based on the destination, weight, and size of the items in your order.

  • Standard Shipping: Delivery within 5–10 business days (USA), and 10–15 business days (for international orders such as UK, EU).
  • Express Shipping: Available upon request. Delivery times typically range between 2-4 business days, depending on the destination. Additional charges apply.

Shipping Fees: Shipping fees are calculated at checkout based on the weight and size of your order, as well as the shipping destination. You will be able to review the shipping fees before completing your purchase.

2. Order Processing Time

  • All orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).

3. Shipping Restrictions

We currently ship to the following regions:

  • United States: Available for all orders.
  • International Shipping: We offer shipping to select countries, including the UK, Canada, Australia, and the European Union. Shipping times and fees vary based on the destination.

Please note that some countries may have import restrictions or additional duties and taxes that are outside of our control. Customers are responsible for any additional customs fees, taxes, or import duties that may apply upon arrival in their country.

4. Shipping Delays

While we make every effort to ensure your order arrives on time, there may be occasional delays due to factors outside our control, such as adverse weather conditions, customs delays, or high-volume periods (e.g., holidays). We will notify you if there are any significant delays with your order.

5. Address Accuracy

Please ensure that the shipping address you provide is correct. We are not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information. If an order is returned due to incorrect address details, you will be responsible for any re-shipping costs.

6. Lost or Stolen Packages

Woven Softly is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost or stolen after delivery, please contact the carrier directly or file a claim with them. We encourage you to track your package using the tracking information provided.

7. Shipping Packaging

We take great care in packaging your items to ensure they arrive in perfect condition. If you receive an item that is damaged, please contact our customer service team within 7 days of receiving your order, and we will assist with resolving the issue.

8. International Shipments

For international orders, please be aware of the following:

  • Customs Fees & Duties: International shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These fees are determined by your local customs office and vary by country.
  • Customs Clearance: The customs clearance process may delay your shipment beyond the estimated delivery times. Any delays caused by customs are beyond our control.

9. Free Shipping

We may offer free shipping promotions from time to time. The details of these promotions will be specified during checkout or on the promotion page. Free shipping applies to standard shipping rates only and may exclude certain countries or items.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please don’t hesitate to reach out to our customer service team:

Email: support@wovensoftly.shop
Phone: (+84) 777024088
Address: Dong Chua 1, Binh Xa, Ham Yen, Tuyen Quang.