At Woven Softly, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we are here to help. Please read through our Return and Refund Policy below to understand the terms and conditions.

1. Return Policy

We accept returns for items that are in new, unused condition and in their original packaging. If you would like to return an item, please follow these guidelines:

  • Return Period: Returns must be initiated within 14 days from the date you receive your order.
  • Conditions for Returns: The items must be unused, unwashed, and in the same condition as when you received them. All tags, labels, and packaging should be intact.
  • Non-Returnable Items: We cannot accept returns for the following:
    • Items that have been worn, washed, or altered.
    • Sale or clearance items.
    • Gift cards or personal care products.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Email Address] with your order number and the item(s) you would like to return. Please mention the reason for the return.
  2. Return Authorization: We will review your request and provide you with a return authorization and instructions for returning the item(s).
  3. Package the Item(s): Pack the items securely in their original packaging (if possible). Please ensure the return is well-protected to avoid damage during shipping.
  4. Shipping the Return: Send the item(s) back to the address provided by our customer service team. You will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.

3. Refund Policy

Once we receive your returned item(s), we will process your refund based on the following guidelines:

  • Processing Time: Refunds will be processed within 7-10 business days from the date we receive the returned items.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, we may offer a partial refund or store credit instead of a full refund, depending on the condition of the returned items.

4. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at [Insert Email Address] with a photo of the damage or defect. We will either replace the item or issue a full refund, including return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item following our return policy and place a new order for the item you would like to receive.

6. Cancellations

You can cancel an order within 24 hours of purchase for a full refund. After this period, we may not be able to cancel the order if it has already been processed or shipped.

7. Shipping Costs

Shipping costs are non-refundable, except in cases where the item is damaged, defective, or an error has occurred on our part. You will be responsible for the cost of return shipping unless otherwise stated.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your return, please don’t hesitate to contact our customer service team:

Email: support@wovensoftly.com
Phone: (+84) 777024088
Address: Dong Chua 1, Binh Xa, Ham Yen, Tuyen Quang.