At Woven Softly, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website, https://wovensoftly.shop/, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of personal information to provide you with the best possible service and improve your experience on our website. This includes:

  • Personal Identification Information: When you make a purchase, create an account, or subscribe to our newsletter, we may collect your name, email address, shipping address, phone number, and payment details.
  • Non-Personal Identification Information: We may collect non-personal information such as browser type, device information, and IP addresses to enhance our website’s functionality and user experience.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies help us personalize your experience and remember your preferences for future visits.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: We use your personal information to process your orders, communicate with you about your purchase, and deliver your products efficiently.
  • To Improve Our Services: We analyze non-personal information to improve the functionality of our website, enhance user experience, and personalize content.
  • To Send Promotional Materials: With your consent, we may send you emails or notifications about our products, promotions, and updates. You can unsubscribe from these communications at any time.
  • To Provide Customer Support: We may use your information to respond to your inquiries, resolve issues, or assist with returns or exchanges.
  • To Prevent Fraud and Security: We use your information to protect the security of our website and prevent fraudulent transactions.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure encryption methods when processing payment information and ensuring our website is compliant with data protection standards. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

4. Sharing Your Information

We may share your personal information with trusted third parties in the following circumstances:

  • Payment Processors: We share your payment information with trusted third-party payment processors like Stripe and PayPal to complete your transactions.
  • Shipping Providers: We share your shipping information with trusted delivery carriers to fulfill your orders and ensure timely delivery.
  • Service Providers: We may use third-party service providers for functions such as website hosting, marketing, and customer support. These providers are obligated to protect your data and use it only for the services they provide.
  • Legal Compliance: We may disclose your information to comply with legal obligations or respond to legal requests from government authorities or law enforcement.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccurate personal information.
  • Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer necessary, we will securely dispose of it.

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of any third-party websites.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Woven Softly
Email: support@wovensoftly.shop
Phone: (+84) 777024088
Address: Dong Chua 1, Binh Xa, Ham Yen, Tuyen Quang