At Woven Softly, we aim to make your shopping experience as smooth and secure as possible. Our payment policy is designed to provide you with clear guidelines on how we handle payments for orders placed on our website.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely make payments through PayPal, which allows you to use your PayPal balance or link your credit/debit card to your account.
  • Stripe: We also accept payments via Stripe, a secure payment gateway that allows you to make payments using your credit or debit card.

2. Currency

All prices on our website are displayed in USD (United States Dollar). If you are shopping from a different country, your bank or payment provider may convert the payment amount into your local currency. Please note that any exchange rate fees or additional charges are the responsibility of the customer.

3. Payment Security

We take payment security very seriously. All transactions on our website are processed through secure, encrypted payment gateways (PayPal, Stripe). This ensures that your payment details are protected and remain confidential. We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your personal and payment information is handled securely.

4. Order Confirmation and Payment Authorization

Once you place an order on our website, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that payment has been processed or authorized. Payment authorization occurs at the time of checkout when you enter your payment information. If your payment is successfully processed, you will receive a payment confirmation email with the details of your order.

5. Payment Errors and Issues

In the event that there is an issue with your payment, such as an error in processing or a declined transaction, we will notify you as soon as possible. You may need to contact your bank or payment provider to resolve the issue. If your payment cannot be processed, your order will not be shipped until the payment has been successfully completed.

6. Taxes

Applicable sales taxes will be applied to your order based on your shipping address and the tax laws in your region. The total amount, including tax (if applicable), will be displayed during the checkout process before you finalize your order.

7. Payment on Delivery (COD)

Currently, we do not offer the option of payment on delivery (COD). All orders must be paid for in full at the time of purchase using one of the accepted payment methods listed above.

8. Fraud Prevention

To prevent fraudulent transactions, we may perform additional verification steps during the payment process. These may include verifying the billing address, requesting identification, or confirming the transaction with your payment provider. If any fraudulent activity is detected, your order may be canceled, and the appropriate authorities may be notified.

9. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used at checkout. Refunds may take several business days to process, depending on the payment method used and your payment provider.

10. Contact Us

If you have any questions regarding our payment policy or need assistance with making a payment, please contact us at:

Email: support@wovensoftly.shop
Phone: (+84) 777024088
Address: Dong Chua 1, Binh Xa, Ham Yen, Tuyen Quang.